We have a 48-hour cancellation policy and patients who cancel their
appointment with less than 48-hours notice will forfeit their booking deposit fee.

If you require any assistance to cancel or reschedule an appointment, or if you have any further queries regarding our policies, please contact the clinic.

A deposit is required to secure your appointment. The $100 will be deducted from your total treatment amount on the date of service.

You can cancel or reschedule your appointment 48 hours before your appointment time and the deposit will stay in your file until you re-book the treatment.

If you want your deposit refunded 48 hours before your treatment, a 10% fee will apply. No fees for rescheduling in the allowed timeframe. Please notify us if you want a refund of the deposit. No refunds of deposit fees less than 48 hours prior to treatment.

Deposits are non-refundable for no shows, if you are more than 15 minutes late or if you do not let us know about any contraindications to treatment prior.

⋄ If you wake up on the date of the appointment with symptoms of Covid, cold sores or feel sick, you need to notify us before 9am and send us a medical certificate from a doctor or your deposit will be forfeited.

We provide complimentary consultations, review and follow up appointments. 

The clinic accepts cash, Visa, Mastercard, or payment can be paid via bank transfer immediately after treatment while in clinic.

As per the booking and cancellation policy - no refunds for no shows or arriving more than 15 minutes late to your appointment.

Deposits that meet the refund criteria will be refunded in the same form as the original payment. Please allow 2-5 business days for it to appear in your account.

We do not provide refunds after the treatment/medication has been delivered.