Shipping Policy

Our delivery partner Australia Post has an estimated 2+ business days for all standard parcels. Delivery times will depend on destination points. Tracking is included in all orders.

We offer easy 30 day returns if the item is unused, unopened and in the same condition in which you received it.

Australian Shipping | Australia Post

  • Standard Shipping (3-6 business days): $8.95
    Free for orders over $99
  • Express Shipping (1-3 business days): $12.95

Processing Time:

  • Orders are processed and dispatched within 1-2 business days of confirmation.
  • Orders placed after 3 PM on Friday, weekends, or public holidays will be processed the next business day.

Delivery Times:

  • Australia Post delivery times are subject to their service schedules.
  • For regional areas, delivery may take slightly longer.

    Shipping Service Delivery Speed Tracking
    Standard Shipping

    Same state (VIC to VIC) | 2-4 business days

    Interstate | 3-6 business days

    Yes
    Express Shipping

    Same state (VIC to VIC) | 1-2+ business days

    Interstate | 1-3+ business days

    Yes

    For Australia Post in depth delivery estimates please visit: https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf

Tracking:

  • Once your order has been dispatched, you will receive an email with a tracking number to monitor your delivery.

Delivery Locations:

  • We currently ship within Australia only.
  • We cannot deliver to P.O. Boxes or parcel lockers.

                                                                  Returns Policy

We understand that purchasing skincare products online can be tricky. If you are unsatisfied with your purchase, we are here to help.

Returns Eligibility:

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unopened, and in their original packaging.
  • Due to hygiene regulations, we cannot accept returns for opened or used skincare products unless they are faulty or damaged.
  • If you have a reaction to the products, please contact us and provide detail on your reaction. If the product is less than 20% used, you may be eligible for an exchange to a different product or refund.

Damaged or Incorrect Items:

  • If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with photos and a description of the issue.
  • A replacement or refund will be provided at no additional cost.

Change of Mind:

  • We do not offer refunds for change of mind; however, store credit may be provided in certain circumstances.

How to Return an Item:

  1. Contact our team at contact@sotacosmeticclinics.com.au with your order number and details for return approvals.
  2. Once approved, send the item back to us at 1214 Burwood Highway, Upper Ferntree Gully, 3156, Victoria, Australia 
  3. Shipping costs for returns are the responsibility of the customer, unless the item is faulty or incorrect.

Refunds:

  • Approved refunds will be processed within 7 business days of receiving the returned item.
  • Refunds will be credited to the original payment method used.

Contact Us:

For any inquiries regarding shipping or returns, please reach out to us at contact@sotacosmeticclinics.com.au